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Employee Assistance Programs (EAP) in Melbourne

Altius provides confidential and professional Employee Assistance Programs (EAP) to businesses across Melbourne. An EAP is a confidential, employer-funded counselling service available to your employees and their immediate family members. All sessions are delivered by qualified psychologists and are available in-person at our Melbourne CBD clinic, by phone, or via telehealth across Victoria.  

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What's Included in Our Melbourne EAP Services

PeopleSense: Psychology & Wellbeing by Altius offers a complete EAP service to Melbourne organisations, covering counselling for employees and dedicated support for managers through our Manager Assistance Program (MAP). All sessions are delivered by qualified psychologists. 

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Confidential EAP Counselling for Melbourne Employees

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Melbourne employees and their immediate family members can access confidential counselling for personal and work-related issues. Our psychologists provide support for a wide range of concerns including:

  • depression and anxiety
  • stress management
  • family or relationship problems
  • children's and adolescents' mental health
  • work-related issues including bullying, conflict and redundancy
  • alcohol or other substance use problems
  • grief and loss, and trauma

You can attend in-person sessions at our Melbourne CBD clinic (Level 3, 501 La Trobe St) or access telehealth support from anywhere in Victoria. Everything discussed is strictly confidential and is never shared with your employer.

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Manager Assistance Program (MAP) for Melbourne Managers

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The Manager Assistance Program (MAP) is available to managers and team leaders as part of the EAP and is delivered by senior psychologists at short notice. MAP provides practical guidance on a range of workplace matters including:

Our EAP Clinic Locations in Melbourne

PeopleSense: Psychology & Wellbeing by Altius has a dedicated clinic in Melbourne CBD. Our team is ready to support you in person or via telehealth.

PeopleSense: Psychology & Wellbeing by Altius Melbourne CBD

Level 3, 501 La Trobe Street,

Melbourne VIC 3000,

Australia

1800 258 487 

Telehealth: Available for employees anywhere in Victoria who prefer not to come into the clinic. 

 

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Monday: 9 am - 5 pm

Tuesday: 9 am - 5 pm 

Wednesday: 9 am - 5 pm 

Thursday: 9 am - 5 pm 

Friday: 9 am - 5 pm  

Saturday: Closed

Sunday: Closed 

 

Signs Your Melbourne Business Could Benefit from an EAP

For HR managers and employers, recognising the early signs that your team needs extra support can make all the difference. Here are some indicators that an EAP could be a valuable resource for your Melbourne business:

  • Staff are taking more unplanned leave than usual.
  • Managers are dealing with team conflict or mental health concerns they don't feel equipped to handle.
  • The business has been through a stressful period like significant changes to staff or structure.
  • Employees are showing signs of burnout or disengagement.

Getting support early makes a real difference for your people and your workplace.

 

 

Why Melbourne Organisations Choose PeopleSense by Altius

Melbourne businesses trust PeopleSense: Psychology & Wellbeing by Altius to deliver reliable and comprehensive wellbeing support.
Consistent clinical quality
With over 20 years of experience delivering EAP services, our sessions are led by qualified psychologists using evidence-based approaches to ensure the highest standard of care.
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A complete wellbeing solution
We offer more than just counselling. Your organisation can access the Manager Assistance Program (MAP), welfare checks, critical incident response, and wellbeing programs through a single, trusted provider that takes out the stress of managing multiple providers.  
Scale and reach

Our national network includes over 140 permanently employed psychologists and more than 1,000 allied health and medical experts. For Melbourne-based teams, we offer a local CBD clinic and telehealth services available across Victoria.  

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How Melbourne Employees and Employers Can Access the EAP

Getting started with the EAP is straightforward. 

For employers: Simply contact Altius to set up an EAP package that suits your team’s needs.

For employees: Once the program is set up by your employer, you and your eligible family members can book sessions online, by phone, or via telehealth (Microsoft Teams). You have the flexibility to choose an in-person appointment at our Melbourne CBD clinic or a telehealth session from anywhere in Victoria. Appointments are available during business hours and into the early evening. For urgent situations, our critical incident line is available 24 hours a day, 7 days a week on 1300 307 912.

What Clients Say About PeopleSense EAP

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“ I can speak firsthand to the positive impact of the Wellbeing check service from PeopleSense…What started as a Pilot Program has now become a permanent offering, reflecting the trust and value we place in this service. ”
- Government Department 
“ The PeopleSense team have been crucial here on site in our journey bringing mental health to the forefront of people’s minds, and reducing the stigma attached to it. Through both ongoing assistance as an EAP, as well as site-based training programs… ”
- Mining Company 
“ …after my car accident. With the help and guidance of Altius, I managed to overcome not only my injury but also rebuild my confidence, which helped me mentally as well as physically. ”
- Exercise Physiologist, Client 
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Frequently Asked Questions About EAP in Melbourne

We offer a comprehensive range of services including confidential counselling for employees and their family members, the Manager Assistance Program (MAP) for leadership support, critical incident response, welfare checks, and proactive wellbeing programs. All services are delivered by qualified psychologists and can be accessed in-person at our Melbourne CBD clinic or via telehealth.

Our clinic is located at Level 3, 501 La Trobe Street, Melbourne CBD. For employees anywhere in Victoria, we also offer convenient telehealth appointments by phone or Microsoft Teams. 

MAP provides Melbourne managers and team leaders with access to senior psychologists at short notice. You can get practical, confidential guidance on workplace issues such as concerns about an employee’s fitness for work, managing conflict, navigating mental health risks, or understanding your WHS obligations.  

Yes, absolutely. Telehealth sessions are available by phone or Microsoft Teams for employees anywhere in Victoria, ensuring support is accessible whether you're in the CBD, the outer suburbs, or a regional location.  

Typically, employees can schedule an appointment within 1-2 business days. For urgent or critical situations, support is available 24/7 by calling our critical incident line on 1300 307 912.  

Yes, the employer funds the EAP, so employees can access sessions at no cost. If your allocated sessions are used and you wish to continue support, you can do so at your own cost privately.  

Yes, Altius works with businesses of all sizes and across all industries to deliver EAP programs that are tailored to your team’s specific challenges and culture.  

Employers can request a welfare check from Altius when they are concerned about an employee—for example, after a critical incident or a period of significant stress. A psychologist will then check in with the employee to assess their wellbeing and identify what support they need.  

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Build a Healthier, More Supported Workforce in Melbourne

Investing in your team's mental health and wellbeing creates a more resilient, engaged, and productive workplace. We invite Melbourne employers to get in touch to learn how our EAP can support your people.  

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