Manager Assistance Programs (MAP)

Get expert support to lead confidently and handle complex team dynamics and high-stakes decisions through the Manager Assistance Program (MAP). Senior psychologists deliver urgent, practical guidance on mental health risks, behavioural challenges, concerns around an employee’s fitness for work, and change management—aligned to your policies.

Appointments are available at short notice if you need urgent help to make tough people calls at work. Book a consultation for clear strategies that resolve conflicts, protect wellbeing and strengthen your leadership impact. Walk away with solutions that build psychological safety, uphold fair process and keep your team moving forward.

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Manager Assistance Program (MAP)

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Managers experience new challenges daily and may have to make difficult decisions that affect their employees.

Our Manager Assistance Program (MAP) is an essential component of our employee assistance services, designed to support workplace managers and supervisors across Australia. It assists with issues such as:

Concerns about an employee's fitness for work
Organisational change management
Handling difficult behaviours
Workload management
Addressing poor mental health in the team
Stress management techniques

Our senior psychologists provide friendly and caring support focused on providing practical solutions.

Appointments are available at short notice to provide managers/supervisors with the advice they need to respond to an issue. We get to know our clients and the culture of the organisation so we can ensure the advice is tailored for every client.

Benefits of our Manager Assistance Program:

Can provide managers with confidence, peace of mind, and enhanced leadership skills. All these attributes support the manager and their current and future staff.
Is delivered by our senior psychologists, experienced in supporting a positive organisational culture.
Educates managers on the key attributes shared by successful people managers.

Offers guidance on how managers can best support teams by providing a safe working environment, communicating effectively, monitoring the health and welfare of their team, addressing performance issues appropriately, and operating within your organisation's WHS/OHS policies.

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The Manager Assistance Program can assist in answering any questions you have. You may not know how to respond to a staff member when they have a difficult request. Delivering bad news to an employee can be difficult to do and take an emotional toll. Knowing how to word it and deal with the outcome of the conversation can help.

Trust is an essential element of this process. PeopleSense Psychology and Wellbeing by Altius is always concerned about client and employee privacy, as such confidentiality is guaranteed. No personal details or issues raised during the counselling sessions will be communicated to another party without the consent of the employee, except in cases where there is concern for an individual’s safety and wellbeing.

Manager Assist is a support service designed to help workplace managers navigate the challenges they face daily. It offers expert guidance on handling difficult situations, managing team dynamics, and making high-stakes decisions. Through confidential sessions with senior psychologists, managers receive tailored advice on mental health concerns, performance management, and organisational change, empowering them to lead confidently and improve their team’s wellbeing and productivity.

If a manager is struggling, offering practical support and resources is essential. Start by providing access to professional coaching or psychological support to help them address challenges, whether related to workload, employee wellbeing, or conflict resolution. Encourage open communication, provide leadership training, and offer stress management resources. It’s also important to check in regularly to ensure the manager feels supported and equipped to handle their responsibilities.

The best training for managers focuses on leadership development, conflict resolution, communication skills, and stress management. It should also address the unique challenges managers face, such as handling difficult behaviours, managing team dynamics, and making high-stakes decisions. Programs that include emotional intelligence, change management, and employee wellbeing are particularly beneficial.

Management trainee programs are designed for new or aspiring managers, offering a structured path to develop essential leadership skills. These programs provide hands-on experience in areas such as team management, problem-solving, and decision-making. Trainees gain the tools needed to handle workplace challenges and are given a clear career trajectory, preparing them for future leadership roles within the organisation.

Manager training is crucial because it equips leaders with the skills and confidence to handle workplace challenges, improve team performance, and maintain a positive organisational culture. Training helps managers develop strong communication skills, manage change, reduce stress, and promote psychological safety. It also enables them to provide effective feedback and resolve conflicts, ensuring a well-functioning and cohesive team.

The MAP is designed for quick access. Managers can schedule a session with a senior psychologist on short notice, ensuring that urgent issues, such as team conflict or fitness-for-work concerns, are addressed promptly.

Manager Assistance Program (MAP)

Frequently Asked Questions

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