Employee Assistance Programs (EAP)

Our Employee Assistance Program (EAP) enables workplaces across Australia, including Sydney, Melbourne, Brisbane, Perth, and Adelaide, to provide their employees and qualified family members with confidential counselling and wellbeing services delivered by professional psychologists.

Employees can opt to set an appointment for an in-person session at one of our many offices nationwide or set up a telehealth EAP appointment. Appointments are available during business hours and into the early evening. For crisis counselling and critical incidents, our psychologists are available 24 hours per day, 7 days per week.

Psychological Support and EAP Counselling Services

Enquire now

Our psychological support and counselling service provides vital and confidential support to improve the mental health, resilience, and wellbeing of individuals.

We offer EAP support for a wide range of issues people face at work or home, including:

Depression and anxiety
Stress management
Family or relationship problems
Children's and adolescents' mental health
Work-related issues (like bullying, conflict, and redundancy)
Alcohol or other substance use problems
Grief and loss
Trauma
Other personal or work-related concerns

All sessions are conducted by psychologists or relevant professionals and can be face-to-face, online or via phone using a friendly, caring approach that focuses on practical solutions.

Benefits of providing employees access to workplace psychological counselling and support:

Saves employees from having to wait a long time for an appointment at a general practitioner's office in search of a psychologist or other certified mental health professional. Many may find it too tough and time-consuming, so they proceed alone.
Enables employees to access psychological and counselling service sooner, which may reduce the likelihood of longer-term poor mental health outcomes.
Supports employee engagement and retention and reduces psychosocial risk in the workplace.

Employers may also arrange for us to carry out Welfare Checks with employees for whom they have concerns, whether this is following a Critical Incident or other stressors. This can be important in determining what additional support their employees may need in moments of crisis.

Show more less

Manager Support & Referrals

Enquire now

Altius offers dedicated support for managers and team leaders through our Manager Assistance Program (MAP), a key component of our broader EAP services. This program helps managers across Australia confidently respond to complex team challenges, mental health concerns, and behavioural issues in the workplace.

Delivered by senior psychologists, MAP provides short-notice consultations to assist with time-sensitive matters such as:

Concerns about an employee’s fitness for work
Difficult behaviours or interpersonal conflict
Mental health risks and stress management
Change management and workload concerns
Upholding WHS/OHS obligations while managing teams

Whether you’re leading through high-stakes decisions or navigating organisational change, MAP gives you expert, practical guidance aligned to your workplace policies. Our psychologists take the time to understand your organisation's culture so the advice is relevant, respectful, and actionable.

Managers receive tailored strategies to build psychological safety, resolve conflict fairly, and support the wellbeing of their teams—making your workplace safer and more productive. By integrating MAP with your EAP program, you equip leaders with the tools they need to create healthier, high-performing teams.

Show more less

An Employee Assistance Program (EAP) is a free, confidential counselling service provided as an employee benefit. PeopleSense: Psychology & Wellbeing by Altius enables workplaces across Australia—including Sydney, Melbourne, Brisbane, Perth, and Adelaide—to offer their employees and qualified family members access to professional psychologists and wellbeing services.

Our EAP provides support not only for mental health but also for nutrition, exercise, legal, and financial coaching. To access these services, your employer must first sign up to an EAP package. Once they do, you and your eligible family members can avail of confidential, professional support to enhance your wellbeing.

How it works:

EAP services can be accessed face-to-face, online, or via phone, providing flexible options to suit individual needs.
Employees can schedule appointments for in-person sessions at our nationwide offices or opt for telehealth EAP appointments.
Sessions are available during business hours and early evenings, with 24/7 crisis counselling for critical incidents.
All sessions are conducted by qualified psychologists or relevant healthcare professionals, using a friendly and caring approach focused on practical solutions.

The EAP of PeopleSense: Psychology & Wellbeing by Altius aims to improve mental health, resilience, and overall wellbeing of individuals in the workplace, offering vital and confidential support.

Employee Assistance Programs (EAPs) typically offer a comprehensive range of support services to help employees manage personal and professional challenges. The EAP of PeopleSense: Psychology & Wellbeing by Altius cover:

Mental Health Support

Counselling for depression and anxiety
Stress management
Trauma support
Grief and loss counselling

Personal and Family Support

Relationship and family problem counselling
Children's and adolescent mental health services
Alcohol or other substance use problem assistance

Workplace Issues

Conflict navigation
Bullying support
Work-related stress management
Redundancy support

Holistic Wellbeing Services

Nutrition guidance
Financial coaching
Legal consultation
Rehabilitation support

Our approach is holistic, personalised, and delivered by experienced allied health professionals, focusing on individual needs and goals to support employees' overall mental and physical health.

Yes, the number of counselling sessions available depends on the EAP package your employer has chosen and signed up for. Once your allocated EAP sessions are used, you can choose to continue sessions privately at your own cost. This ensures you have support when needed, with the option to extend care beyond the EAP if required.

Trust is an essential element of this process. PeopleSense by Altius is always concerned about client and employee privacy, as such confidentiality is guaranteed. No personal details or issues raised during the counselling sessions will be communicated to another party without the consent of the employee, except in cases where there is concern for an individual’s safety and wellbeing.

Please refer to our confirmation email and/or SMS message for your appointment time and date. To change or cancel your appointment, please call us on 1300 307 912. Please note we have a 24-hour cancellation policy and cancellations made within 24 hours of your appointment time may count towards your session allocation.

Absolutely. Our telehealth EAP services ensure that employees across Australia, including those in remote areas, can access the support they need. Whether you're in a major city or a rural location, our EAP support is just a call or click away.

Our EAP services in Sydney and Melbourne offer rapid response times. Typically, employees can schedule an appointment within 1-2 business days. For urgent matters, we provide same-day crisis counselling across major Australian cities.

We maintain a rigorous selection and training process for all our EAP providers, whether they're based in Sydney, Melbourne, Adelaide, or any other part of Australia. All our counsellors are qualified psychologists with extensive experience in workplace mental health.

Employee Assistance Programs (EAPs) support workplace wellbeing by offering professional, confidential, and evidence-based assistance. EAPs are designed to help employees manage personal and work-related challenges through structured support services.

1. Accessible and Timely Support

EAPs provide employees with timely access to qualified mental health professionals, including psychologists and counsellors. Early intervention can assist in addressing concerns before they escalate, promoting better mental health outcomes.

2. Comprehensive Coverage

EAPs may offer support for a wide range of issues, including:

Stress management
Family and relationship problems
Work-related issues (e.g., bullying, conflict)
Substance use problems
Grief and trauma

Additionally, EAPs can provide holistic wellbeing support, covering areas such as nutrition, exercise, and financial and legal coaching.

3. Confidential and Tailored Services

EAP services are confidential, adhering to privacy laws and ethical guidelines, allowing employees to seek help without fear of workplace repercussions. Sessions can be conducted face-to-face, online, or over the phone, providing flexibility to meet individual needs.

4. Proactive Mental Health Maintenance

EAPs promote proactive mental health care, offering tools and resources for ongoing wellbeing. This approach can help create a lifestyle where good mental health is the norm.

5. Support for Managers

EAPs can include Manager Assistance Programs (MAPs), offering leaders guidance on:

Supporting employees in distress
Promoting psychologically safe workplaces
Managing team dynamics effectively

This contributes to a healthier organisational culture.

6. Organisational Benefits

By supporting employee mental health, EAPs contribute to:

Enhanced employee engagement and retention
Reduced absenteeism and presenteeism
A more supportive and productive work environment

All in all, EAPs play a crucial role in building healthier, happier workplaces by providing accessible, professional, and confidential support that addresses both personal and work-related challenges.

Employee Assistance Programs (EAPs) can play a crucial role in addressing workplace stress and burnout through comprehensive support for both employees and managers. Here's how EAPs contribute to mitigating these challenges:

1. Direct Support for Stress Management

EAPs provide confidential access to psychologists and allied health professionals, offering psychological counselling to help employees manage stress effectively. These sessions focus on practical strategies such as coping mechanisms, time management, and communication skills.

2. Proactive Intervention for Burnout Prevention

By offering early access to support services, EAPs help employees address challenges before it escalates into burnout. The holistic approach considers physical health, nutrition, and external factors like financial concerns, promoting overall wellbeing.

3. Workplace Support for Managers

Through Manager Assistance Programs (MAP), EAPs provide tailored advice on managing workload, handling difficult behaviours, and addressing poor mental health within teams. This support helps managers develop leadership skills to foster a supportive and safe working environment.

4. Crisis and Ongoing Support

EAPs assist organisations in conducting welfare checks following critical incidents or during high-stress periods. They offer flexible access to counselling sessions through face-to-face, online, or phone consultations, ensuring accessibility for all employees.

5. Organisational Benefits

By addressing stress and burnout, EAPs enhance employee retention, improve engagement and loyalty, and reduce turnover. They also help minimise workplace risks associated with chronic stress and burnout, contributing to a healthier and more resilient workplace.

EAPs serve as a vital resource for both individuals and organisations in managing workplace wellbeing, creating a more positive and productive work environment.

An Employee Assistance Program (EAP) helps employees by providing confidential mental health support, while businesses benefit from reduced absenteeism, better productivity, and improved staff retention. It’s a proactive way to reduce workplace psychological risk and enhance workplace wellbeing.

Yes, Altius works with businesses across industries to deliver tailored EAP programs that address their unique challenges, whether that’s remote work support, high-stress environments, or industry-specific mental health concerns.

Yes. Even small businesses in Australia can benefit from EAP services. Offering mental health support improves team morale and reduces the cost of unplanned leave or turnover. EAP programs can suit different budgets and team sizes.

Trust is an essential element of this process. PeopleSense: Psychology and Wellbeing by Altius is always concerned about client and employee privacy, as such confidentiality is guaranteed. No personal details or issues raised during the counselling sessions will be communicated to another party without the consent of the employee, except in cases where there is concern for an individual’s safety and wellbeing.

Psychological Support and EAP Counselling Services

Manager Support & Referrals

Frequently Asked Questions About our EAP Services

Elevate the health and wellbeing of your people