Employee Assistance Programs (EAP) in Darwin

PeopleSense: Psychology & Wellbeing by Altius provides an employee assistance program to Darwin businesses, that can be offered to employees and eligible immediate family members. An EAP is a confidential counselling service funded by an employer, giving people professional support with personal or work-related concerns.

Employees can access support now by phone or secure telehealth with qualified psychologists across the Northern Territory. This flexible option makes it easier to speak with a psychologist from home, work or another private setting, including for employees in regional and remote parts of the NT. In-person EAP counselling in Darwin is also coming

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Confidential EAP Counselling for Darwin Employees and Their Families

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Our EAP counselling Darwin employees can access provides confidential psychological support for a wide range of personal and work-related concerns, including:

Depression and anxiety
Stress management
Family or relationship problems
Children’s and adolescents’ mental health
Workplace bullying, conflict or redundancy
Alcohol or other substance use problems
Grief and loss
Trauma

Employees and eligible immediate family members can book a phone or telehealth appointment now. These options extend the employee assistance program Darwin employers provide to people throughout the Northern Territory, including those in regional and remote locations. In-person counselling in Darwin is coming soon, adding further choice for employees who prefer to meet with a psychologist face to face.

PeopleSense operates independently of the employer. Personal information is not shared without the employee’s consent, except where disclosure is required by law or there is a concern for someone’s safety. Program reporting is anonymised so individuals cannot be identified.

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Manager Assistance Program (MAP) for Darwin Managers and Team Leaders

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Leading a team can involve difficult situations that require a clear and considered response. Through the Manager Assistance Program, Darwin managers and senior staff can speak with a senior psychologist at short notice for practical advice on matters such as:

Fitness for work
Workplace conflict and difficult behaviours
Mental health risks
Organisational change
Work health and safety obligations

This support can be particularly valuable for managers responsible for shift-based, geographically dispersed or remote teams, including workforces connected to Darwin’s defence and resources sectors. MAP gives leaders a confidential space to work through their approach before a concern begins to affect the wider team or disrupt operations.

The psychologist does not take over the manager’s role. They provide professional guidance to help the manager consider the risks, communicate appropriately and decide on a practical next step.

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Telehealth EAP Services for Darwin and the Northern Territory

Employees looking for EAP Darwin support can book phone or Microsoft Teams appointments now. These telehealth EAP services Darwin employers can make available offer a private and convenient way to speak with a qualified psychologist, without needing to travel to a clinic.

Telehealth also gives employees in regional and remote parts of the Northern Territory more consistent access to support. Appointments can be attended from a suitable private location, helping employees fit counselling around their work, family and location.

In-person EAP counselling in Darwin is coming soon. When available, it will complement the existing phone and telehealth service, giving employees greater choice in how they access support.

Could Your Darwin Business Benefit from an EAP?

Changes in attendance, team relationships or manager confidence can indicate that employees need more support. An employee assistance program Darwin employers fund may be worth considering if:

Employees are taking frequent unplanned leave
Conflict or tension within a team is increasing
Managers are unsure how to support an employee who is struggling
The workplace has experienced a distressing or difficult event
Employees are moving through a restructure or another period of significant change

These situations can arise in workplaces of every size and across Darwin’s diverse economy, including government, defence, resources and tourism.

Early access to qualified psychological support gives employees somewhere confidential to discuss what is happening. With phone and telehealth appointments available now, employees can seek support wherever they are. It can also help managers respond more confidently when difficult situations arise.

Psychologist-led, evidence-based care

PeopleSense has supported Australian workplaces for more than 20 years and has delivered more than one million counselling and wellbeing sessions. All EAP counselling sessions are led by qualified psychologists rather than general counsellors, giving employees access to evidence-based care.

National capability with genuine NT reach

As an EAP provider Darwin organisations can rely on, PeopleSense combines phone and telehealth access with the reach of a national team of more than 180 permanently employed psychologists. In-person counselling in Darwin is coming soon, further strengthening the ways local employees can access support. Businesses looking for EAP NT support can provide employees with phone and telehealth appointments now. This model helps extend professional psychological support beyond Darwin to regional and remote parts of the Territory.

One provider with a broader view of workplace wellbeing

PeopleSense can provide the Manager Assistance Program, welfare checks, critical incident response and workplace wellbeing programs alongside core EAP counselling. This gives employers one provider for a broader range of employee, manager and organisational needs.

Setting Up and Accessing EAP in Darwin

Employers can contact PeopleSense to establish an employee assistance program Darwin teams can access confidentially.

Once the program is in place, eligible employees and immediate family members can book online or by phone. Phone and Microsoft Teams sessions are available now from anywhere in the Northern Territory. In-person counselling in Darwin is coming soon and will provide an additional appointment option when it becomes available.

Non-urgent appointments are available during business hours and into the early evening. For urgent support or a critical incident, psychologists are available 24 hours a day, seven days a week on 1300 307 912.

An employee assistance program in Darwin, that employers provide, is a confidential counselling service funded by the organisation. Employees and eligible immediate family members can access support from qualified psychologists by phone or telehealth now, with in-person counselling in Darwin coming soon.

Yes. Employees can currently access confidential counselling by phone or Microsoft Teams. In-person EAP counselling in Darwin is coming soon and will provide an additional option for employees who prefer face-to-face support.

In-person counselling in Darwin is coming soon. The clinic location and opening details will be published once confirmed. Employees do not need to wait to access support, as phone and telehealth appointments are available now.

Yes. Phone and Microsoft Teams appointments allow employees throughout the Territory to speak with a psychologist without travelling to Darwin. This means EAP Northern Territory support can reach employees in regional and remote locations.

Eligible immediate family members may be able to access confidential sessions. Their eligibility will depend on the EAP package selected by the employee’s organisation.

MAP is a confidential advice and guidance service for managers and senior employees. It provides access to senior psychologists at short notice to help leaders work through complex team, employee or organisational matters.

The employer funds the program, so allocated sessions are free for eligible employees and immediate family members. If someone uses their full allocation and would like further support, they may be able to continue privately at their own cost.

The number of sessions depends on the package selected by the employer. Employees can check with their HR, People and Culture or wellbeing team to confirm their available allocation.

No. An EAP is not a legal requirement in Australia. Employers may choose to provide one as part of their duty of care and broader approach to supporting employee wellbeing.

Appointments can be booked during business hours or into the early evening. Employees should check their organisation’s arrangements if they want to attend a session during paid working time.

Employees looking for EAP Darwin support can book a phone or Microsoft Teams appointment now. These flexible EAP services that Darwin organisations provide make counselling more accessible across different locations and working arrangements. In-person counselling is coming soon.

Give your employees confidential access to qualified psychological support now, wherever they are in the Territory. Phone and telehealth appointments are available, with in-person counselling in Darwin coming soon.

EAP Services for Darwin Businesses and Employees