Employee Assistance Programs (EAP) in Canberra

PeopleSense: Psychology & Wellbeing by Altius provides an employee assistance program in Canberra, that businesses can offer to employees and eligible immediate family members. An EAP is a confidential counselling service funded by an employer, giving people professional support with personal or work-related concerns.

Sessions are delivered by qualified psychologists and are available in person at our Canberra CBD clinic, by phone or via telehealth across the Australian Capital Territory and surrounding region.

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Confidential EAP Counselling for Canberra Employees and Their Families

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Our EAP counselling in Canberra, that employees can access provides confidential psychological support for a wide range of personal and work-related concerns, including:

Depression and anxiety
Stress management
Family or relationship problems
Children’s and adolescents’ mental health
Workplace bullying, conflict or redundancy
Alcohol or other substance use problems
Grief and loss
Trauma

Employees and eligible immediate family members can attend an appointment at the Canberra CBD clinic on London Circuit or speak with a psychologist by phone or telehealth. These options extend the employee assistance program that employers provide to people across the ACT and surrounding region, including nearby areas of NSW.

PeopleSense operates independently of the employer. Identifiable personal information is not shared without the employee’s consent, unless disclosure is required by law. Program statistics are reported anonymously so individual employees cannot be identified.

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Manager Assistance Program for Canberra Managers and Team Leaders

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The Manager Assistance Program, or MAP, gives managers and senior staff confidential access to experienced psychologists at short notice. It provides practical advice on matters such as:

Fitness for work
Workplace conflict and difficult behaviours
Mental health risks
Organisational change
Work health and safety obligations

Canberra managers working in government, universities and professional services can face sensitive people matters that require a timely and measured response. MAP gives them an independent space to consider the situation, understand the risks and prepare for the next conversation.

The psychologist provides guidance rather than taking over the manager’s role. This may involve helping a manager plan a difficult discussion, respond to a mental health concern or manage conflict before it affects the wider team.

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Altius PeopleSense EAP Canberra Clinic

Employees looking for EAP Canberra appointments can access face-to-face counselling at the Altius PeopleSense clinic in the Canberra CBD.

PeopleSense: Psychology & Wellbeing by Altius Canberra
Level 8, 161 London Circuit
Phone: 1300 307 912
Monday-Friday 9am-5pm

Phone and Microsoft Teams appointments are also available for employees who cannot attend in person. These telehealth EAP services Canberra employers can provide make it easier for people across the ACT and surrounding region to speak with a qualified psychologist.

PeopleSense: Psychology & Wellbeing by Altius Canberra

Level 8, 161 London Circuit,

Canberra ACT 2601,

Australia

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Could Your Canberra Business Benefit from an EAP?

Changes in attendance, team relationships or manager confidence can indicate that employees need more support. An employee assistance program in Canberra, that employers fund may be worth considering if:

Employees are taking frequent unplanned leave
Conflict or tension within a team is increasing
Managers are unsure how to support an employee who is struggling
The workplace has experienced a distressing or difficult event
Employees are moving through a restructure or another period of significant change

Early access to independent psychological support gives employees a confidential place to talk through what is happening. It can also help managers respond more confidently and appropriately when challenging situations arise.

More than two decades of psychologist-led care

PeopleSense has delivered EAP services to Australian workplaces for more than 20 years, with more than one million counselling and wellbeing sessions delivered. EAP counselling is led by qualified psychologists, giving employees access to professional, evidence-based care.

Independent and confidential support at national scale

As an EAP provider Canberra organisations can rely on, PeopleSense combines local access with the capability of more than 180 permanently employed psychologists across Australia. Employees speak with an external provider, keeping their counselling separate from the workplace. For large Canberra employers, this independence can help employees feel more confident accessing support and discussing sensitive concerns.

One provider with a broader view of workplace wellbeing

PeopleSense can provide MAP, welfare checks, critical incident response and workplace wellbeing programs alongside core employee counselling. This gives employers one provider for a broader range of employee, manager and organisational needs.

Setting Up and Accessing EAP in Canberra

Employers can contact PeopleSense to establish an employee assistance program, that Canberra teams can access confidentially.

Once the program is in place, eligible employees and immediate family members can book sessions online or by phone. They can choose an appointment at the Canberra CBD clinic or a phone or Microsoft Teams session from anywhere in the ACT and surrounding region.

Businesses looking for EAP ACT support can therefore provide a consistent way for employees to access care across different workplaces and locations.

Non-urgent appointments are available during business hours and into the early evening. For urgent situations or critical incident support, psychologists are available 24 hours a day, seven days a week on 1300 307 912.

What Clients Say About PeopleSense by Altius

“ I can speak firsthand to the positive impact of the Wellbeing Check service from PeopleSense... What started as a Pilot Program has now become a permanent offering, reflecting the trust and value we place in this service. ”

- Government Department

An employee assistance program in Canberra, that employers provide is a confidential counselling service funded by the organisation. Employees and eligible immediate family members can access support from qualified psychologists in person, by phone or through telehealth.

The clinic is located at Level 8, 161 London Circuit, Canberra ACT 2601. Telehealth is also available for employees across the ACT and surrounding region.

Yes. Phone and Microsoft Teams appointments allow employees in Queanbeyan, nearby NSW regions and other locations surrounding the ACT to access support without travelling to the Canberra CBD. This gives employers an EAP Australian Capital Territory service with reach beyond the city centre.

Yes, eligible immediate family members may be able to access confidential counselling sessions. Their eligibility and available session allocation will depend on the EAP package selected by the employee’s organisation.

MAP is a confidential support service for managers and senior employees. It provides access to experienced psychologists at short notice to help leaders work through complex team, employee or organisational matters.

The employer funds the program, so allocated sessions are free for eligible employees and immediate family members. If someone uses their full allocation and would like further support, they may be able to continue privately at their own cost.

PeopleSense by Altius is among the established EAP providers Canberra businesses can consider. It provides confidential, employer-funded counselling delivered by qualified psychologists rather than general counsellors.

The number of sessions depends on the package selected by the employer. Employees can check with their HR, People and Culture or wellbeing team to confirm their available allocation.

No. An EAP is not a legal requirement in Australia. Employers may choose to provide one as part of their duty of care and broader approach to supporting employee wellbeing.

Appointments can be booked during business hours or into the early evening. Employees should check their organisation’s arrangements if they want to attend a session during paid working time.

Employees looking for EAP Canberra support can attend the London Circuit clinic or choose a phone or Microsoft Teams appointment. These flexible EAP services for Canberra organisations provide make counselling accessible across different working arrangements and locations.