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Employee Assistance Programs (EAP) in Brisbane

PeopleSense: Psychology & Wellbeing by Altius delivers expert Employee Assistance Programs to Brisbane businesses and their teams. An EAP is a confidential, employer-funded counselling service available to employees and their immediate family, designed to support mental health and wellbeing. All sessions are delivered by qualified psychologists, available in person at our Brisbane CBD clinic, by phone, or via telehealth across Queensland.  

Get EAP for your team (FOR EMPLOYERS & HR) Book your EAP session (FOR EMPLOYEES)
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Our EAP Services for Brisbane Businesses and Employees

PeopleSense by Altius provides a complete Employee Assistance Program to businesses in Brisbane, with all sessions delivered by qualified psychologists.

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Confidential EAP Counselling for Brisbane Employees and Their Families

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Brisbane employees and their eligible immediate family members can access confidential, professional counselling for a wide range of personal and work-related issues. Our qualified psychologists provide support for:

  • Depression and anxiety
  • Stress management
  • Family or relationship problems
  • Children’s and adolescents’ mental health
  • Work-related issues including bullying, conflict, and redundancy
  • Alcohol or other substance use problems
  • Grief and loss
  • Trauma

Employees can attend in person at our Brisbane CBD clinic (Level 11, 231 North Quay), or access support via telehealth from anywhere across Queensland. All sessions are strictly confidential, ensuring privacy for you and your family.

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Manager Assistance Program (MAP) for Brisbane Managers and Team Leaders

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The Manager Assistance Program (MAP) is a dedicated support service for Brisbane managers and senior staff, delivered by senior psychologists at short notice. This service provides practical, expert guidance when you need it most, helping you confidently handle complex situations such as concerns about an employee’s fitness for work, conflict and difficult behaviours, mental health risks, change management, and your WHS/OHS obligations. MAP offers quick access to senior psychologists, giving you the strategies to support your team effectively.

Our EAP Clinic Locations in Brisbane

Our Brisbane clinic is conveniently located in the city centre. For employees who prefer or require in-person support, our psychologists are available here.

PeopleSense: Psychology & Wellbeing by Altius Brisbane

Level 11, 231 North Quay,

Brisbane City QLD 4000,

Australia

1800 258 487 

 

For employees across Queensland who are not able to attend in person, telehealth sessions via phone or Microsoft Teams are also available.

 

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Monday: 8:30 am - 5 pm

Tuesday: 8:30 am - 5 pm 

Wednesday: 8:30 am - 5 pm 

Thursday: 8:30 am - 5 pm 

Friday: 8:30 am - 5 pm  

Saturday: Closed

Sunday: Closed 

 

Could Your Brisbane Business Benefit from an EAP?

For Brisbane HR managers and business owners, there are clear signs that an Employee Assistance Program could provide valuable support to your team. You might benefit from an EAP if:

  • You are seeing staff taking frequent unplanned leave.
  • There is increased conflict or tension within your team.
  • Managers feel unsure how to support an employee who is struggling.
  • Your workplace has recently experienced a difficult event.
  • Your organisation is going through a period of significant change, like a restructure.

Early support is key to preventing small issues from becoming bigger problems. Providing access to professional, confidential counselling can make a significant difference to your team’s wellbeing and your workplace culture.

 

 

Why Brisbane Businesses Trust PeopleSense by Altius for EAP

Brisbane businesses choose PeopleSense: Psychology & Wellbeing by Altius for their Employee Assistance Programs because of our proven experience and comprehensive support: 

Experience and Trust
With over 20 years delivering EAP services, we have supported more than one million counselling and wellbeing sessions to date. 
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Qualified Psychologists
All our sessions are delivered by qualified psychologists, not general counsellors, using evidence-based approaches to ensure high-quality care. 
A Full Service Offering
Beyond core counselling, we provide a complete ecosystem of support, including the Manager Assistance Program (MAP), welfare checks, critical incident response, and tailored wellbeing programs—all through one trusted provider. 
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Setting Up and Accessing EAP in Brisbane

Setting up an EAP and accessing support is a simple process.

  1. For Employers: Contact PeopleSense: Psychology & Wellbeing by Altius to discuss your organisation’s needs and set up a tailored EAP package for your team.
  2. For Employees: Once your employer has a package in place, you and your eligible family members can book sessions online or by phone.
  3. Choose Your Session: You can attend in person at our Brisbane CBD clinic or choose a convenient telehealth session from anywhere in Queensland. Appointments are available during business hours and into the early evening.
  4. Urgent Support: For critical incidents and urgent situations, support is available 24 hours a day, 7 days a week on 1300 307 912.

What Clients Say About Working with PeopleSense by Altius

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“ The PeopleSense team have been crucial here on site in our journey bringing mental health to the forefront of people’s minds, and reducing the stigma attached to it. Through both ongoing assistance as an EAP, as well as site-based training programs… ”
- Mining Company
“ I can speak firsthand to the positive impact of the Wellbeing check service from PeopleSense…What started as a Pilot Program has now become a permanent offering, reflecting the trust and value we place in this service. ”
- Government Department 
“ My Psychologist was understanding, empathetic but also fair and didn’t just tell me what I wanted to hear, which is exactly what I was looking for. ”
- Client
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Frequently Asked Questions About EAP Services in Brisbane

 An EAP includes confidential counselling for personal and work-related issues, delivered by qualified psychologists. It also includes manager support via the Manager Assistance Program (MAP), critical incident response, welfare checks, and flexible options for telehealth and in-person sessions.  

 The clinic is located at Level 11, 231 North Quay, Brisbane City QLD 4000. For employees across Queensland, telehealth sessions are also available.  

Yes. Phone and telehealth sessions via Microsoft Teams mean any employee in Queensland can access support regardless of their location, making our EAP services accessible across the state. 

Yes, eligible immediate family members can access sessions, depending on the specific EAP package your employer has chosen. 
Employers can contact the Altius PeopleSense team via the online enquiry form or by phone. The team will discuss your organisation’s needs and set up a package that suits your team size and requirements.
MAP is a dedicated service for managers and senior staff, giving them access to senior psychologists at short notice. It’s designed to help leaders handle complex team or people situations confidently and is available as part of the EAP program.
For critical incidents and urgent situations, the Altius PeopleSense team is available 24 hours a day, 7 days a week on 1300 307 912. 
Yes, Altius works with organisations across different industries and sizes to tailor EAP programs to their specific workplace and team needs.
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Ready to Support Your Brisbane Team's Wellbeing?

If you’re ready to invest in the mental health and wellbeing of your team, get in touch with the Altius PeopleSense team today. 

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