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Employee Assistance Programs (EAP) in Sydney

PeopleSense: Psychology & Wellbeing by Altius is a trusted employee assistance program Sydney businesses rely on for confidential counselling services funded by the employer. As a leading employee assistance program NSW provider, we offer support to employees and their immediate family members, with all sessions delivered by qualified, registered psychologists. This employee assistance program EAP model ensures flexibility, with sessions available in person at our Sydney clinics, or conveniently by phone or via secure video telehealth. 

Get EAP for your team (FOR EMPLOYERS & HR) Book your EAP session (FOR EMPLOYEES)
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EAP Services Available to Sydney Employees and Their Families

PeopleSense: Psychology & Wellbeing by Altius offers a full employee assistance program to Sydney businesses, providing both employee counselling and dedicated manager support. As experienced employee assistance providers, we ensure all sessions are delivered by qualified psychologists for high-quality, effective care. Our employee assistance programs services are designed to meet the diverse needs of modern workplaces across the region. 

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Psychological Support and EAP Counselling in Sydney

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Employees and their immediate family members can access confidential counselling for a wide range of personal and work-related issues. Our EAP counselling Sydney services are delivered by qualified psychologists who provide support for:

  • Depression and anxiety
  • Stress management
  • Family or relationship problems
  • Children's and adolescents' mental health
  • Work-related issues such as bullying, conflict and redundancy
  • Alcohol or other substance use problems
  • Grief and loss
  • Trauma
  • Other personal or work-related concerns

Sessions can be face-to-face at one of our clinics, by phone, or via telehealth. Whether you are looking for an EAP provider Sydney based or need support across New South Wales, our services are accessible and confidential. No personal details or issues raised will be shared with your employer unless you provide written consent or there is a concern for your safety or the safety of others.

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Manager Support and Referrals in Sydney - Manager Assistance Program

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PeopleSense: Psychology & Wellbeing by Altius offers a dedicated Manager Assistance Program (MAP) for managers and team leaders as a key part of our broader employee assistance program EAP. Delivered by senior psychologists and available at short notice, MAP provides expert guidance to help you confidently manage complex team situations. As part of our commitment as employee assistance providers, we ensure leaders across NSW have access to timely, practical support.

MAP helps managers with:

  • Concerns about an employee's fitness for work
  • Difficult behaviours or interpersonal conflict
  • Mental health risks and stress management
  • Change management and workload concerns
  • Meeting WHS/OHS obligations while managing teams

For NSW employee assistance program support tailored to leadership needs, our Manager Assistance Program is an invaluable resource.

Our EAP Clinic Locations in Sydney

PeopleSense: Psychology & Wellbeing by Altius has several clinics across Sydney, making it easy for employees to access in-person sessions. As a trusted employee assistance program Sydney provider, we ensure New South Wales employees can access care close to home or work. For those who cannot visit a clinic, telehealth appointments are available for support by phone or video. Employees on the Central Coast can also access in-person sessions at our Tuggerah clinic: Suite 8.3, 6 Reliance Dr, Tuggerah NSW 2259

PeopleSense: Psychology & Wellbeing by Altius Sydney CBD

Level 4, 507-509 Kent St,

Sydney NSW 2000,

Australia

 

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Monday: 9 am - 5 pm

Tuesday: 9 am - 5 pm 

Wednesday: 9 am - 5 pm 

Thursday: 9 am - 5 pm 

Friday: 9 am - 5 pm  

Saturday: Closed

Sunday: Closed 

 

PeopleSense: Psychology & Wellbeing by Altius Parramatta

Suite 402, Level 4, 34 Charles St,

Parramatta NSW 2150,

Australia

 

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Monday: 9 am - 5 pm

Tuesday: 9 am - 5 pm 

Wednesday: 9 am - 5 pm 

Thursday: 9 am - 5 pm 

Friday: 9 am - 5 pm  

Saturday: Closed

Sunday: Closed 

 

PeopleSense: Psychology & Wellbeing by Altius Miranda

Suite 1, 38-40 Urunga Parade,

Miranda NSW 2228,

Australia

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Monday: 9 am - 5 pm

Tuesday: 9 am - 5 pm 

Wednesday: 9 am - 5 pm 

Thursday: 9 am - 5 pm 

Friday: 9 am - 5 pm  

Saturday: Closed

Sunday: Closed 

 

Benefits of EAPs for Your Sydney Business?

An employee assistance program can be a valuable investment in your team's wellbeing and your organisation's success. As a leading employee assistance program NSW provider, we help businesses create healthier workplaces. Your business may benefit from an employee assistance program EAP if:

  • Employees are struggling with stress or personal issues that are affecting their work
  • Managers are unsure how to handle mental health concerns or difficult behaviours in their team
  • The business has gone through a difficult period, such as restructuring or redundancies
  • A critical incident has occurred
  • You're noticing increased absenteeism or conflict in the workplace

Early access to professional, confidential support helps employees address issues before they become more serious, contributing to a healthier, more productive workplace. This employee wellbeing program Sydney approach delivers tangible results for organisations across New South Wales.

 

 

Why Sydney Businesses Choose PeopleSense by Altius for EAP

Experience the assurance of confidential counselling delivered by qualified, registered psychologists. Every session applies evidence-based therapeutic approaches to support over one million employees, leaders, and their family members with practical, outcomes-focused care. As a trusted employee assistance program Sydney provider, we ensure clinical excellence across every interaction.  

High-quality clinic care
Experience the assurance of confidential counselling delivered by qualified, registered psychologists. Every session applies evidence-based therapeutic approaches to support over one million employees, leaders, and their family members with practical, outcomes-focused care. As a trusted employee assistance program Sydney provider, we ensure clinical excellence across every interaction.
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Integrated support for employees and managers

Access a complete wellbeing ecosystem that includes the Manager Assistance Program (MAP) for direct, senior-level guidance. Confidently handle complex workplace challenges, psychosocial risks, and critical incidents with structured support at every level. This integrated approach is why organisations choose us as their preferred employee assistance providers. 

National scale, local presence

Leverage a national footprint of over 140 permanently employed psychologists and seamless integration with more than 1,000 experienced allied health and medical experts across Australia. With clinics across Sydney and telehealth available throughout New South Wales, we deliver continuity of care with a local focus. 

employees and managers sydney

 

How to Access EAP Services in Sydney

Accessing our employee assistance program services is simple and straightforward.

For Employers: If your organisation does not yet have an EAP in place, contact our team via the sales enquiry form to set up an employee assistance program EAP package tailored to your Sydney business needs.

For Employees: Once your employer has signed up for an employee assistance program NSW package, you can book a confidential appointment directly through the PeopleSense online portal. You can choose to meet in person at one of our Sydney clinics, by phone, or via secure video telehealth (Microsoft Teams). When booking, you can also select the gender of your psychologist if you have a preference.

Appointments are available during business hours and into the early evening for flexibility. For urgent matters requiring immediate support, our critical incident line is available 24/7 on 1300 307 912.

What Clients Say About PeopleSense EAP in Sydney

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“ My Psychologist was understanding, empathetic but also fair and didn’t just tell me what I wanted to hear, which is exactly what I was looking for. ”
- Client
“ Truly thankful to have this service available, it took me a long time to be brave enough to make that appointment, I am so happy I did. ”
- Participant
“ For me it was overwhelmingly helpful to be heard and to have a conversation with someone outside my organisation. ”
- Participant
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Frequently Asked Questions About EAP in Sydney

An employee assistance program is a confidential counselling service funded by the employer. Sydney employees and their immediate family members can access sessions in person, by phone, or via telehealth. Sessions are delivered by qualified psychologists. Employers must first sign up to an employee assistance program eap package to offer this benefit to their workforce.  

PeopleSense: Psychology & Wellbeing by Altius has clinics at Sydney CBD (Kent St), Parramatta, and Miranda. As a trusted EAP provider Sydney businesses rely on, we also offer telehealth for employees across greater Sydney and NSW, ensuring access no matter where you are located.
Appointments for EAP counselling Sydney services are typically available within 1–2 business days. For urgent support, the critical incident line is available 24/7 on 1300 307 912, providing immediate assistance when needed. 
Yes. Nothing discussed in a session is shared with the employer unless there is a concern for someone's safety. This commitment to privacy is why organisations trust us as leading employee assistance providers across New South Wales. 
Yes. Eligible immediate family members can access employee assistance program sessions, depending on the package the employer has chosen. This extends support beyond the workplace to the broader family unit. 
Yes. Sessions are available by phone or via Microsoft Teams, so employees can access support from anywhere. This flexibility makes our employee assistance program NSW services ideal for remote and hybrid workers across the region. 
MAP gives managers and team leaders access to senior psychologists at short notice for guidance on complex team situations—such as an employee's fitness for work, conflict, or mental health concerns. This is a key feature of our comprehensive employee assistance program EAP offering.

The employer funds the employee assistance program. Employees and eligible family members access sessions at no cost to them. If they use all their allocated sessions and need more, they can continue privately at their own cost. 

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Support Your Sydney Team's Wellbeing - Starting Today

Whether you're an employer looking to implement an employee assistance program for your workforce or an employee seeking confidential support, PeopleSense: Psychology & Wellbeing by Altius is here to help. Get in touch to find out how we can support your Sydney team with quality care across New South Wales. 

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