What Happens if Workplace Mediation Fails? (Q&A)

If workplace mediation does not result in an agreement, it means the parties were unable to find a mutually acceptable solution at that time. While not the ideal outcome, a failed mediation doesn't mean the situation is hopeless. It simply indicates that more formal dispute resolution options may be required to manage the conflict. 

What Are the Alternatives to Mediation? 

When mediation doesn't succeed, organisations typically move to more structured processes. These alternatives to mediation can include initiating a formal workplace grievance process led by HR, which may involve an internal investigation. For more serious disputes, the next step could be arbitration, where a neutral third party makes a binding decision, or in some cases, legal proceedings may be considered. 

It's important to remember that attempting mediation is still a valuable step. It can help clarify the issues for everyone involved, which can make subsequent formal procedures more efficient.

How Can Altius Support Ongoing Conflict?  

Even if initial mediation isn't successful, Altius provides several ways to manage workplace conflict escalation. Our psychologists and allied health professionals can offer targeted support such as one-on-one conflict coaching for individuals, helping them develop better communication strategies. We also conduct facilitated discussions for less volatile situations or implement broader workplace wellbeing programs to address cultural issues that may be fuelling disputes. The goal remains to minimise disruption and maintain a safe environment while pursuing a resolution. 

Navigating complex employee disputes requires a thoughtful approach. For support in exploring all workplace dispute resolution pathways, contact Altius to discuss our professional conflict resolution services.