Are Employee Assistance Programs Confidential? | Altius

Yes, Employee Assistance Programs (EAPs) are strictly confidential. Personal information and details discussed during counselling sessions are not disclosed to your employer. This privacy is the cornerstone of an effective EAP, ensuring employees feel completely safe to access the support they need.

• All personal information remains private.
• Employers typically only receive de-identified usage statistics.
• This protection encourages staff to seek help early. 

How Does Confidentiality Work in an EAP?

Altius EAP providers are qualified professionals bound by stringent professional codes of ethics and Australian privacy laws. Information is only shared in very specific circumstances, such as with an employee’s explicit consent or if there is a serious, imminent risk to someone’s safety.

• Counsellors adhere to AHPRA guidelines and ethical standards.
• Altius provides fully independent services, separate from the employer.
• Breaches of confidentiality are extremely rare and have serious professional consequences. 

Why Is Confidentiality Important in EAPs? 

Confidentiality is what builds trust in the program. When employees are confident their privacy is protected, they are much more likely to reach out for help before issues escalate. This leads to better mental health outcomes, reduces workplace stress, and promotes a genuinely supportive culture where wellbeing is a priority.

Explore how Altius EAP services build trust through privacy for effective workplace wellbeing. 

PeopleSense: Psychology & Wellbeing by Altius delivers confidential counselling across Australia, including through our Sydney EAP services. All counselling is provided by fully registered and qualified psychologists in adherence with AHPRA guidelines, with coverage extending to Melbourne, Brisbane, Perth, Adelaide, and other Australian locations.